30-day money-back guarantee
Flipper offers a 30-day money-back guarantee on the Flipper Pro subscription. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of your order date. You do not need to give a reason.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:
- Visit paddle.net and look up your order using the email address you purchased with, or
- Email us at support@useflipper.dev with your order details and we will arrange it for you.
Once approved, the refund is returned to your original payment method. Depending on your bank or card issuer, it can take a few business days to appear on your statement.
Renewals and cancellation
The Pro subscription is billed yearly and renews automatically. You can cancel at any time — cancellation stops future renewals and you keep Pro access until the end of the period you have already paid for. After that, your account returns to the free tier; your data and account remain intact.
If a renewal charge takes you by surprise, contact us within 30 days of the renewal and we will refund it.
Requests outside the guarantee window
We still want to hear from you. If something went wrong outside the 30-day window — a duplicate charge, a billing error, or a technical fault that prevented you from using Flipper — get in touch and we will review it case by case.
Contact
Flipper — support@useflipper.dev